Terms of Service

neuroflow and novant health logos

Terms of Service:

NeuroFlow is a digital tool made available to you as a patient of Novant Health. Your healthcare team wants to give the best possible tools to manage your whole health – mental and physical. The solution can be accessed as a mobile device and via web experience. With NeuroFlow, you’re given a personalized, and interactive way to learn new skills and take better care of your mental health.

NeuroFlow is offered only as a convenience. You do not have to use it if you do not want to. If you decide to use NeuroFlow, whether as a patient or as a proxy for your child or another person, you agree to all the terms and conditions listed below. Read them very carefully before using NeuroFlow. We can change these terms and conditions at any time, without notice to you.

These terms and conditions of use (“Terms of Service”) comprise a legal agreement between NeuroFlow Inc. (the “Company”), your Novant Health provider (your Healthcare “Provider”), and you, the person accessing and using this website (the “User,” “you,” or “your”) (together, the “Parties”). These Terms of Service set forth the terms and conditions governing your use of: the Company’s websites at www.neuroflow.com and www.neuroflowlive.com (together, the “Websites” and separately, each, the “Website”); the Company’s mobile applications; and any other Company Services rendered to you by the Company (all together, the “Company Services”).

Please read these Terms of Service carefully before beginning to use the Company Services. BY USING THE COMPANY SERVICES, YOU INDICATE THAT YOU HAVE READ, YOU ACCEPT, AND YOU AGREE TO BE BOUND BY, THE TERMS AND CONDITIONS OF THESE TERMS OF SERVICE, WHICH SHALL GOVERN YOUR ACCESS AND USE OF THE COMPANY SERVICES. COMPANY SERVICES ARE NOT MEDICAL TREATMENT. IF YOU HAVE CONCERNS ABOUT YOUR MENTAL HEALTH, INCLUDING THOUGHTS OF HARM TO YOURSELF OR OTHERS, IMMEDIATELY SEEK ASSISTANCE FROM MEDICAL PROFESSIONALS.

The Company Services are offered to users aged thirteen (13) years or older. By using the Company Services users certify: 1) they are 13 years of age or older and can consent or 2) have legal guardian consent to use the Company Services provided. By using the Company Services, you represent and warrant that you meet the eligibility requirements for use of the Company Services.

 

1. Purpose and Website Company Services
The Company Services are made available to you with the purpose of providing you with information, and should in no way be used as an alternative to medical treatment. The Company Services are not a medical device, treatment, service, or substitute. The Company Services are not intended to provide medical advice or to diagnose, cure, treat, or prevent any disease or mental illness. The Company Services should not be used in place of medical treatment by a licensed professional. If you are concerned about your mental or physical health, please see a licensed professional. The Company and your Healthcare Provider are not responsible for any health problems you may have or develop before, during, or after the use of the Company Services. The Company Services are not monitored continuously by a mental health professional. You can find information for mental health crisis resources here: https://www.neuroflow.com/resourcesNovant Health and the Company have partnered to offer this resource for you with the ability to monitor and utilize the assessment data provided to inform further care. This monitoring includes the ability to identify at-risk individuals. The Company or Your Healthcare Provider may attempt to contact you as a result of the use of the product and, if unable to reach you, may coordinate with emergency services, including a wellness check at your location. The technology is not a communication tool and does not replace your available methods of communication with your Healthcare Provider or other medical professionals.

2. Changes to Terms of Service
The Company reserves the right to modify or replace these Terms of Service, with or without notice to you, and recommends that you review these Terms of Service regularly. You may access the current version of these Terms of Service at www.neuroflow.com/terms-of-service-novant-health. Use of the Company Services after any modification to or replacement of these Terms of Service comes into effect will be deemed an indication that you have read and accepted, and agree to be bound by, the updated Terms of Service

3. Suspension and Termination
The Company, at its sole discretion, reserves the right to (a) suspend, disable, deactivate or terminate your account or your access to certain aspects or all of the Company Services, at the Company’s sole discretion, at any time and without notice or liability to you, and (b) request the change of any username or password, at any time if the Company feels these Terms of Service have been violated. Upon any such suspension, deactivation, or termination, the Company may delete or remove your Personal Information and other information related to your account. You may close your account by providing 10 day’s advance written notice to the Company at info@neuroflow.com. To be eligible to utilize the NeuroFlow platform, you must continue to be an active Novant Health patient. If you are no longer a Novant Health patient at a participating clinic, your NeuroFlow account will be deactivated.

4. Accounts and Passwords
To access and use certain features of the Company Services, you will need to create an account. As part of the process to create, register, and maintain your account, you agree to provide the Company with certain current, complete, and accurate registration information that has been requested by the Company during the account registration or renewal process. You agree that, in addition to these Terms of Service, all information you provide during your use of the Company Services is governed by the Company’s Privacy Policy, available at https://www.neuroflow.com/privacy-policy-novant-health and you consent to all actions taken consistent with the Company’s Privacy Policy. You expressly consent to the collection, storage, use, and disclosure of your Personal Information, all as performed according to the Company’s Privacy Policy. “Personal Information” means any information about an identifiable individual, such as your name, email address, mailing addresses, gender, date of birth, and any other data about you that you elect to provide electronically through the Websites. You agree that you will (1) provide, maintain, and update the information associated with your account such that said information is kept current, complete, and accurate; (2) treat passwords and other account identifying information assigned to you as a result of any registration or account creation with the Websites as confidential; and (3) be responsible for all activities that occur under your account. The Company and/or your provider is not obligated to monitor access or use of the Company Services or Websites, but the Company and/or your provider has the right to do so for the purpose of operating the Company Services and Websites, to ensure compliance with these Terms of Service and to comply with applicable law or other legal requirements. The Company and/or your provider may consult with and disclose unlawful conduct to law enforcement authorities and, pursuant to valid legal process, the Company and/or your provider may cooperate with law enforcement authorities to prosecute users who violate the law.

5. License Granted by Company and Novant Health
The Company and/or your provider hereby grants you a limited, non-exclusive, non-transferrable, and revocable right and license to:
1. access the Company Services in accordance with these Terms of Service; and
2. access, view, and print any information and documentation purposely made available by the Company for downloading from the Websites, including the data that results from your use of the Company Services, provided that you (i) make no modifications to this information, (ii) comply with the Privacy Policy and any applicable laws governing the data, and (iii) do not change, obscure or remove any copyright or other notice or legend on or within any such documentation.Except for the limited license and rights expressly granted to you in this Terms of Service or as otherwise agreed in writing by the Parties, you are not granted any other license or rights, whether express or implied, by estoppel, or otherwise in any patent, trademark, copyright, or other intellectual property or proprietary right of the Company or any other third party. The Company may terminate this license at any time for any reason.

6. Company and Novant Health’s Intellectual Property Rights
The Websites and their contents, features, and functionality are owned by the Company, and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws. All text, images, data, content, photographs, audio files, graphics, user interfaces, visual interfaces, trademarks, logos, sounds, music, illustrations, descriptions, artwork, computer code, and all other material (collectively, the “Content”), including without limitation design, layout, structure, selection, coordination, expression, “look and feel,” arrangement, and combination of the Content, contained or made available on the Websites, is owned, controlled, or licensed by the Company, and is protected by trade dress, service mark, trademark, copyright, patent laws, and various other intellectual property rights and unfair competition laws in the United States and other countries. Except as expressly provided herein, no part of the Websites and no Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, or modified in any way, or uploaded to any other computer, server, website, or other medium for publication or distribution or for any other commercial enterprise, without the Company’s prior express written consent. Notwithstanding the prior statement, any doctor, physician, or other licensed medical professional using the Company Services as part of delivering medical services may utilize their patient’s information provided on the Websites with the patient’s consent. Any personal user may utilize their own information for their personal, non-commercial use only. Except as expressly provided herein, no part of the Websites, Company Services or Content may be used for the benefit of any third party, or sold, offered for sale, re-sold, or offered for re-sale to any third party. By accessing the Company Services, you agree not to decompile, disassemble, reverse-engineer, prepare derivative works of or modify any part of the Websites, Company Services, Content, or software, or to use or attempt to use third parties to do any of the foregoing. The Company may change, delete, update, or replace the Content at any time. The Content is available for informational purposes only and is not binding on the Company.

7. User Content and User Data
Except as set forth in this Section 7, you shall retain ownership of any content, information, data, or other materials you provide to the Company on or through the Websites or Company Services, including by contacting the Company, providing comments or ideas about the Websites, posting on message boards, chat rooms, forums or any other interactive features on either Website or providing your biometric data (together, the “User Content”). By providing the Company with your User Content, you thereby grant to the Company a non-exclusive, transferrable, sub-licensable, irrevocable, royalty-free, perpetual, worldwide license to use, copy, reproduce, modify, adapt, edit, translate, publish, distribute, perform, display, create derivative works from, and keep any such User Content, in whole or in part, without payment or restriction. You represent and warrant that you have all the rights necessary to grant the Company and/or your provider a license to use the User Content you provide as described in these Terms of Service. The rights granted to the Company in this Section 7 are subject to the Company’s Privacy Policy. YOU UNDERSTAND AND ACKNOWLEDGE THAT YOU ARE RESPONSIBLE FOR ANY USER CONTENT YOU SUBMIT OR CONTRIBUTE, AND YOU, NOT THE COMPANY AND/OR YOUR PROVIDER, HAVE FULL RESPONSIBILITY FOR SUCH CONTENT, INCLUDING ITS LEGALITY, RELIABILITY, ACCURACY, AND APPROPRIATENESS. THE COMPANY AND/OR YOUR PROVIDER IS NOT RESPONSIBLE OR LIABLE TO ANY THIRD PARTY FOR THE CONTENT OR ACCURACY OF ANY USER CONTENT POSTED BY YOU OR ANY OTHER USER OF THE WEBSITES. All data and information resulting through your use of the Company Services (together, the “User Data”) shall be owned by the Company and/or your provider, provided that such User Data shall be anonymized and non-identifying.

8. Use Restrictions
You may use the Websites and their Company Services only for lawful purposes and in accordance with these Terms of Use. You agree not to:

    1. use the Websites in any way that violates any applicable local, state, federal, or international law or regulation;
    2. send, knowingly receive, upload, download, use, or re-use any data, information, Content, or part of the Websites or Company Services for any purpose besides personal, non-commercial use, unless expressly authorized by the Company to do so;
    3. impersonate, or attempt to impersonate the Company, a Company employee, your Provider, another user, or any other person or entity (including, without limitation, by using email addresses or screen names associated with the aforementioned);
    4. engage in any conduct that may harm the Company or other users of either Website or expose them to liability or send offensive or harassing material to another user;
    5. send unsolicited messages to a Company employee or another user;
    6. use the Websites to post or transmit any files which contain viruses, worms, Trojan horses, or other code that manifests contaminating or destructive purposes; use the Websites in a manner that could disable, overburden, damage, or impair the Websites; or interfere with any other user’s use of the Websites;
    7. post, store, or transmit data or content that violates or infringes any third party rights; is false, misleading, or inaccurate; is injurious to any third party; or defames, libels, or disparages any third party;
    8. use any robot, spider, or other automatic device, process, or means to access the Websites for any purpose, including monitoring or copying any of the material on the Websites, without prior written consent;
    9. attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Websites, the server on which the Websites are stored, or any server, computer, or database connected to the Websites; or
    10. except as expressly permitted by these Terms of Use, provide, disclose, distribute, transfer, sublicense, or assign rights or access to a third party through any means.

9. Disclaimers
YOU UNDERSTAND AND AGREE THAT THE COMPANY SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTY OF ANY KIND. THE COMPANY AND YOUR PROVIDER EXPRESSLY DISCLAIMS ALL REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF ANY KIND OR NATURE WHATSOEVER, WHETHER EXPRESS OR IMPLIED, AND WHETHER ARISING BY STATUTE OR OTHERWISE IN LAW, FROM A COURSE OF DEALING OR USAGE OF TRADE, AND INCLUDING WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OR CONDITIONS, ANY CONDITION OR WARRANTY OF MERCHANTABILITY, SECURITY, TITLE, OR NON-INFRINGEMENT OF THIRD PARTY RIGHTS, AND ANY CONDITION OR WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE. The Company and your provider make no warranty that the Company Services or Websites will meet your requirements or be available on an uninterrupted, secure, or error-free basis. The Company and your provider make no warranty regarding the quality, accuracy, timeliness, truthfulness, completeness, or reliability of the Company Services or the Websites. THE COMPANY AND YOUR PROVIDER MAKES NO REPRESENTATIONS, GUARANTEES, OR WARRANTIES THAT THE COMPANY SERVICES WILL BE ACCURATE, RELIABLE, COMPATIBLE WITH YOUR COMPUTER OR DEVICE, OR COMPLETE, OR WILL BE OFFERED OR PROVIDED ON A CONSTANT, UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE BASIS, OR THAT ANY ERRORS WILL BE CORRECTED, IMMEDIATELY OR OTHERWISE, OR THAT THE WEBSITES OR CONTENT WILL BE VIRUS-FREE OR PROTECT YOUR COMPUTER OR DEVICE FROM DESTRUCTIVE CODE. THE COMPANY WILL MAKE NO WARRANTY REGARDING THE QUALITY, ACCURACY, TIMELINESS, TRUTHFULNESS, COMPLETENESS, RELIABILITY OR RESULTS OF THE SERVICES. BY USING THE COMPANY SERVICES, YOU ACKNOWLEDGE AND AGREE THAT IF YOU RELY ON THE COMPANY SERVICES, YOU DO SO AT YOUR OWN RISK.

10. Limitation of Liability
TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO EVENT WILL YOUR HEALTHCARE PROVIDER, THE COMPANY, ITS LICENSORS, SUPPLIERS, EMPLOYEES, AGENTS, OFFICERS OR DIRECTORS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY LOSSES, COSTS, OR DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION, DIRECT, INDIRECT, CONSEQUENTIAL, INCIDENTAL, PUNITIVE OR SPECIAL DAMAGES, LOSS OF DATA OR GOODWILL, SERVICE INTERRUPTION, COMPUTER OR DEVICE DAMAGE, OR SYSTEM FAILURE, THAT ARE SUFFERED OR INCURRED IN CONNECTION WITH THE USE OF OR INABILITY TO USE THE COMPANY SERVICES, OR YOUR RELIANCE ON THE COMPANY SERVICES FOR PERSONAL OR MEDICAL USE FOR ANY REASON WHATSOEVER, REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE AND WHETHER OR NOT THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.IN NO EVENT SHALL THE COMPANY’S AND/OR YOUR PROVIDER’S TOTAL LIABILITY TO YOU OR ANY THIRD PARTY FOR ALL DIRECT LOSSES, COSTS, AND DAMAGES ARISING OUT OF OR RELATING TO THESE TERMS OF SERVICE, WHETHER ARISING OUT OF OR RELATED TO BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE) OR ANY OTHER LEGAL THEORY, EXCEED THE LESSER OF THE AMOUNT YOU HAVE PAID THE COMPANY FOR THE PERIOD OF NINETY (90) DAYS IMMEDIATELY PRECEDING THE DATE YOU FILED YOUR CLAIM OR THE AMOUNT OF ONE HUNDRED UNITED STATES DOLLARS (US $100).By using the Company Services, you are indicating your understanding that the Company and your provider cannot and does not represent, warrant, or guarantee that available files on the Websites will be free of viruses, worms, or other destructive code. Please provide the greatest protection possible from these potential threats by keeping your anti-virus and firewall applications updated. The protection of your computer is your responsibility. THE COMPANY AND YOUR PROVIDER WILL NOT BE LIABLE FOR ANY LOSS, COST, OR DAMAGE RELATED TO ANY VIRUSES, WORMS, TROJAN HORSES, OR ANY OTHER HARMFUL OR DESTRUCTIVE CODE OR PROGRAMS MENTIONED IN THE TERMS OF SERVICE THAT MAY INFECT YOUR COMPUTER SOFTWARE, HARDWARE, OR DATA DUE TO THE USE OF THE WEBSITES OR ANY WEBSITE. In no event shall the Company and your provider or any of its respective officers, directors, employees, agents, licensors, successors and assigns be held liable for any failure to perform its duties hereunder where the failure results from a cause beyond the Company’s and/or your provider reasonable control.

11. Indemnification
You agree to defend, indemnify, and hold harmless the Company and your provider and its respective officers, directors, employees, agents, licensors, successors, and assigns from and against any claims, actions, demands, losses, liabilities, damages, costs, judgments, awards, expenses, or fees (including without limitation attorneys’ fees) arising out of or relating to (i) your or your Representatives’ use of the Company Services or any information obtained from the Websites or (ii) your breach of these Terms of Service. As used in these Terms of Service, “Representative” means any person or entity acting on your behalf or using your System to act in any manner prohibited by these Terms of Service. As used in these Terms of Service, “System” means the information technology you use, including without limitation, your hardware, software, network and Internet connectivity, and information, individually or in any combination.

12. Third-Party Content
The Company Services may contain links to other websites. Unless expressly stated otherwise, the Company and your provider does not control or endorse such websites, and the Company and your provider assumes no responsibility or liability for any loss or damage arising out of their use.

13. Assignment
You may not assign, delegate, or transfer these Terms of Service, by operation of law or otherwise, without the Company’s prior written consent. Any attempt by you to assign or transfer these Terms of Service, without such consent, will be null and void. The Company and your provider may freely assign or transfer these Terms of Service without restriction. Subject to the foregoing, these Terms of Service will bind and inure to the benefit of the parties, their successors and permitted assigns.

14. Governing Law, Jurisdiction, and Venue
All matters arising out of or relating to the Company Services, materials or content available on the Websites, or these Terms of Service shall be governed by and construed in accordance with the internal laws of the Commonwealth of Pennsylvania, without giving effect to any conflict or choice of law provisions. Each party hereby submits to the jurisdiction of the state and federal courts of Pennsylvania for the resolution of any such disputes, and waives any objection to the propriety or convenience of venue in such courts.

15. Severability
The illegality, invalidity, or unenforceability of any part of these Terms of Service shall not affect the legality, validity, or enforceability of the remainder of these Terms of Service. If any part of these Terms of Service shall be found to be illegal, invalid, or unenforceable, then these Terms of Service shall be given such meaning as would make these Terms of Service legal, valid, and enforceable.

16. No Waiver
The Company and/or your Provider’s failure to enforce any provision of these Terms of Service shall not be construed to be a waiver of such provision or of the Company’s right thereafter to enforce such provision or any other provision of these Terms of Service. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorized representative of the Company. Except as expressly set forth in these Terms of Service, the exercise by either Party of any of its remedies under these Terms of Service will be without prejudice to its other remedies under these Terms of Service or otherwise.

17. Feedback
Any suggestions, comments or other feedback you give the Company and your provider about the Company Services will be the Company’s confidential information. The Company is free to use, disclose, reproduce, license, distribute and exploit this feedback as the Company sees fit, without compensation to you or any obligation or restriction because of any intellectual property rights or otherwise.

18. Contact Us
Your satisfaction and communications are important to the Company. If you have any questions about these Terms of Service, or would like to provide the Company with other comments, feedback, or questions, please contact the Company at info@neuroflow.com.

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