Updated July 1st 2025

I understand that I may be contacted by Response Services, a team at NeuroFlow that is alerted when users indicate potential self-harm and/or suicidal ideation within the app. In the event that a user discloses information related to self-harm and/or suicide, I understand that Response Services will attempt to perform a suicide screening via phone calls and will leave text and voicemails if the user does not answer. In the event where information is received or disclosed that indicates the user could be at risk of self-harm or could present an imminent danger to themselves or others – whether or not the user responds to Response Service’s contact attempts – an emergency contact, your organization (including, for example, a user’s medical provider for a health system user or a service member’s Command Duty Office or Unit Office via Quarterdeck) and/or appropriate emergency medical services may be contacted to ensure the safety of the user and others.