Psych Hub is the premier online platform for impactful and engaging learning on mental health topics. Psych Hub certifies behavioral health providers into specialties using evidence-based interventions. The learning platform allows for more precision therapy and provides companion treatment tools for patients. Psych Hub also provides a Mental Health Ally Platform, which educates non-medical professionals how to assist those in need. Psych Hub’s public video library has over twenty-three million views on YouTube, and they have over 700 partners that share their mental health resources touching every state in the US and every continent on the planet.

As a renowned subject matter expert in mental health, Psych Hub co-founder Marjorie Morrison has been featured numerous times by national media giants such as BBC, NBC, FOX, CBS, CNN, and NPR, along with being a contributing writer for multiple outlets including TIME, Newsweek, The Daily Beast, and Huffington Post, where she covers a wide range of mental health topics. In this interview, she explores how Psych Hub is helping medical professionals and laypeople better understand and support those with mental health conditions, and she shares new opportunities to further Psych Hub’s educational mission.

What’s your background in the healthcare industry and how did that lead you to your current role?

Marjorie Morrison, Co-Founder, President & CEO at Psych Hub

I am a CA Licensed Marriage Family Therapist, a CA Licensed Professional Clinical Counselor, a PPS-credentialed School Psychologist, and the author of The Inside Battle: Our Military Mental Health Crisis. Prior to launching Psych Hub, I was the founder and CEO of PsychArmor Institute, a 501(c)3 non-profit organization, committed to bridging the military-civilian divide by developing, promoting, and distributing free online courses spanning a wide range of topics important to those who serve military service members and their families. 

What’s the biggest problem facing behavioral health?

People need specialized care, yet most healthcare practitioners are generalists not trained in specialized evidence-based interventions. There is also the issue that mental health is overwhelming. Laypeople struggle to understand symptoms, diagnoses, and treatment options. Psych Hub helps explain these difficulties, which prepares people to deal  with mental health issues in real life. Also, finding the right therapist is hard. People need help finding a practitioner who can treat their unique symptoms and take their insurance. Finally, not everyone seeks mental health care; instead relying on others for support. Everyone should know how to provide that support.

How is your organization working to solve that problem?

Psych Hub provides critically needed mental health information and resources for everyone who needs them, including mental health and healthcare practitioners, everyday people, and the organizations that support them. Psych Hub empowers the entire mental health ecosystem to create a better approach to mental health for themselves and others through connections to evidence-based education and care. Psych Hub uses three strategies to empower better mental health:

• Education – Helping practitioners and individuals better support and understand mental health through a robust library of evidence-based, clinically sound courses and content
• Connection – Providing mental health consumers with an informed, frictionless path to specialized mental health practitioners via an online matching platform
• Engagement – Supporting effective ongoing participation in mental health care by offering regularly updated resources and tools for practitioners and their clients

What excites you most about your partnership with NeuroFlow?

Both Psych Hub and NeuroFlow understand that evidence-based practices make a difference in healthcare; the data and science are clear. From the beginning, Psych Hub’s mission has revolved around training MH practitioners in EBPs, teaching people that evidence-based mental health care exists, and connecting the two communities. NeuroFlow has a similar mission of helping to scale the adoption and impact of collaborative care, which is why we partnered with NeuroFlow to build our course on the collaborative care model. We are well-aligned and have natural synergies with our desire to improve care.

How has the collaborative care course that Psych Hub and NeuroFlow developed been received by healthcare professionals?

The course, which educates healthcare professionals on what the collaborative care model (CoCM) is and how to implement it, has been well-received. We assessed professionals’ knowledge of CoCM before and after they took the course, and saw a 53.38% improvement in scores. We also sought learner feedback, asking them to rate the usefulness and effectiveness of the course between 1 and 5, with 5 being the most useful and effective. Learners rated the course at about a 4.4. Learners also described the course as “easy to follow and understand” and “very thorough,” and that “it was clearly evident that the course was built on sound principles of teaching and learning and how to engage learners.”

Are there any exciting new projects or initiatives at Psych Hub that you’d like to share?

Be on the lookout for Psych Hub’s new podcast The Burnout Antidote! We share candid stories from professionals about their experiences working in the healthcare industry, their burnout journey, and what helped them navigate the challenges. Mental health therapists Amy Pearlman and Paul Deger reflect on their stories and explore tools and approaches that the healthcare system can use to care for the caregivers. The show will be available wherever folks get their podcasts and will launch within the next couple months.

Additionally, we’re working on a collection of mini-courses on burnout and moral distress that will help leaders and individuals learn about the drivers of burnout, how to create cultures and systems that support practitioner wellbeing, and how to build self-compassion—the antidote to burnout. These courses will be available before the end of the year.

Finally, in the coming months, Psych Hub is launching curated learning experiences tailored to clinical roles, including healthcare clinicians, nurses, and pharmacists. These evidence-based learning paths provide a foundation to expand practical skills related to mental health care, empowering healthcare professionals with the knowledge training to have important mental health conversations, ask helpful questions, provide clinically sound counsel, identify and mitigate risk, and support patients who might not pursue traditional mental health treatment.

Learn more about how Psych Hub is positively impacting the behavioral health landscape.

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Educate to Empower: The Missing Piece in the Mental Health Digital Landscape A Holistic Approach to Digital Mental Health Provides Access for All Building a Data-Driven Culture: A Conversation with NeuroFlow’s Senior Director of Data Science Bill Lynch Bridging the Gap: Behavioral Health in Black and African American Communities