Novant Health Resources

Crisis Resources & Hotlines

24/7 Novant Behavioral Health Nurse Call Center

1-800-718-3550 (Greater Winston-Salem Area

1-800-786-1585 (Greater Charlotte Area)

Hope4NC Mental Health Helpline: 1-855-587-3463

Greater Winston-Salem Area Novant Health Hospitals:

Novant Health Clemmons Medical Center: (336) 893-1000

Novant Health Forsyth Medical Center: (336) 718-5000

Novant Health Kernersville Medical Center: (336) 564-4000

Novant Health Thomasville Medical Center: (336) 472-2000

Greater Charlotte Market Hospitals:

Novant Health Huntersville Medical Center: 704-316-5580

Novant Health Matthews Medical Center: 704-384-7519

Novant Health Mint Hill Medical Center: 704-384-7515

Novant Health Presbyterian Medical Center: 704-384-751

Please contact the Novant Behavioral Health Call Center to discuss Partial Hospitalization (PHP) and Intensive Outpatient Programs (IOP) treatment options.

Novant Behavioral Health (Greater Charlotte): 704 384-4255

Novant Behavioral Health (Winston-Salem): 336 718-3550

Family Services- Forsyth County: 336-722-8173

Triad Family & Children’s Services: 336-986-9787

Mental Health Association in Forsyth County: 336-768-3880

Safe Haven Child and Family Services: 704-766-8086

Union Family Services: 704-931-8371

North Carolina Local Management Entity/Managed Care Organization (LME/ MCO)

Alliance Health Office

Phone: 919-651-8401
Fax: 919-651-8672
Crisis Line: 800-510-9132
Counties Served: Cumberland, Durham, Johnston, Mecklenburg, Orange, Wake

Partners Health Management Office: 704-884-2501

Crisis Line: 888-235-4673
Counties Served: Burke, Cabarrus, Catawba, Cleveland, Davie, Forsyth, Gaston, Iredell, Lincoln, Rutherford, Stanly, Surry, Union, Yadkin


Greater Charlotte Market:

Anuvia-Chemical Dependency Center: 704-376-7447

Charlotte Mecklenburg Substance Abuse Center: 704-336-3067

Dilworth Center for Chemical Dependency: 704-372-6969

Eleanor Health: 704-480-3749

First Step at CMC-Union: 704-283-2043

McLeod Addictive Disease Center: 704-332-9001

Mercy Horizons: 704-304-5248

Monarch: 704-525-3255

Union Family Services Aspa Ralli-Koukoutsis: 704-931-8371

Greater Winston-Salem Market:

Novant Health Forsyth Behavioral Health Outpatient: 336-718-3550

Addiction Recovery Care Association (ARCA):


Daymark Recovery Services: 336-607-8523

Eleanor Health: 336-864-6055

Old Vineyard Behavioral Health Services: 336-794-3550

Insight Human Services: 336-397-0154                    

Monarch: 336-306-9620

Comprehensive Fetal Care Ctr: 336-716-6893

Twin City Harm Reduction: 336-529-4492

Alcoholics Anonymous      

336-725-6031 (WS)

704-332-4387 (CH)


Support group for family and friends affected by someone else’s alcohol use

336-723-1452 (WS)

704-333-9523 (CH)

Narcotics Anonymous


704-379-0440 (CH)


Support group for family and friends affected by someone else’s use of narcotics


Green Tree Peer Center: 336-429-4086 

Offers peer support services as well as refugee crisis services

Anxiety Disorders Support Group: 336-768-3880

Support group for adults living with anxiety disorders (generalized anxiety, panic disorder, post-traumatic stress disorder, obsessive-compulsive disorder, etc.)

Schizophrenia/Schizo-affective Disorders Support Group: 336-768-3880 

Support group for adults living with schizophrenia/schizo-affective disorder

TIDES Support Group: 336-768-3880

Support group for adults living with depression, bi-polar, or any other mood disorder

Friday Morning Group: 336-768-3880

Support group for any adult living with any mental health disorder; Meets online

Website: Suicide and Crisis Lifeline

Phone: 988

Description: This is a confidential, toll-free, 24-hour suicide prevention hotline. Call 988 to receive support and local referrals.

Website: Crisis Text Line

Phone: Text “HOME” to 741-741

Description: This is a confidential, 24-hour suicide prevention text line. Text “HOME” to 741-741 to receive support and local referrals.

Description: The Veterans Crisis Line provides confidential help for Veterans, Service Members, and their families.

Website (and online chat): Veteran Crisis Line >

Phone: 988 and Press 1

Text: 838-255

Website: National Domestic Violence Hotline

Phone: 800-799-7233

Description: The National Domestic Violence Hotline provides 24/7 counseling and support to victims of domestic violence and abuse at 1-800-799-SAFE (7233). You can also chat online at the website above.

Website: The Trevor Project

Phone: 866-488-7386

Description: The Trevor Project’s trained counselors are here to support 24/7. If you are a young person in crisis, feeling suicidal, or in need of a safe and judgment-free place to talk, call the TrevorLifeline now at 1-866-488-7386. Text and online chat is available on the website above.

Website: Teen Health & Wellness Hotline List

Description: A list of hotlines for teens facing issues ranging from bullying and abuse to drugs and eating disorders.

NeuroFlow Referral Partners

Website: Brightside Health

Description: Brightside offers plans that cover virtual medication management, therapy and both. Brightside is a good virtual option for all severity levels. Brightside is in network nationally with Cigna, Allegiance, Aetna, UHC, and Optum.

Website: Array Behavioral Care

Description: Array at home offers virtual therapy and psychiatry services in all 50 states. Array is in network with a variety of insurance providers to understand coverage check out this map

Website: Lifestance Health

Description: Lifestance offers both in person and virtual therapy and psychiatry services. Lifestance has clinicians who cover many specialties including couples counseling, eating disorders, and OCD. Lifestance is in network with many insurances across the country.

Therapy & Treatment Finder

Website: SAMHSA National Helpline

Phone: 800-662-4357

Description: This treatment referral and information service is confidential, free, and available 24 hours a day, 365 days a year in English and Spanish for individuals and family members facing mental and/or substance use disorders.

Website: Behavioral Health Treatment Services Locator

Description: Identify mental health and substance use providers or facilities to provide specialty treatments in your area.

Website: Find a Therapist

Description: Use this tool developed by Psychology Today to search by location and insurance provider to find the right therapist for you or your clients.

Website: Alcohol Treatment Navigator

Description: The Navigator helps to identify providers and facilities offering evidence-based treatment for alcohol use disorder.

Video: Making Mental Health Referrals

Description: Watch the video above for tips about making a referral to mental health specialist.

Mental Health Organizations

Website: SAMHSA

Description: The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. It is charged with improving the quality and availability of treatment and rehabilitative services in order to reduce illness, death, disability, and the cost to society resulting from substance use disorders and mental illnesses.

Website: National Alliance on Mental Illness (NAMI)

Description: The National Association of Mental Illness is the largest nationwide mental health advocacy grassroots organization with hundreds of state organizations, affiliates and volunteers. It is a hub for support groups, free education, raising awareness and building community.

Website: Diagnostic and Statistical Manual of Mental Disorders (DSM–5)

Description: The website of the current edition of the Diagnostic and Statistical Manual of Mental Disorders (DSM-5) provides complementary information to its print edition about the classification, assessment, symptoms and treatment of mental disorders.

Website: Mental Health America

Description: Mental Health America’s (MHA’s) programs and initiatives fulfill its mission of promoting mental health and preventing mental illness through advocacy, education, research and services. MHA’s national office and its 200+ affiliates and associates around the country work every day to protect the rights and dignity of individuals with lived experience and ensure that peers and their voices are integrated into all areas of the organization.

Website: LGBT National Help Center

Description: The LGBT National Help Center provides an online peer-support chat as well as free, confidential counseling over the phone for the LGBT community. Additional resources can be found on the National Alliance on Mental Illness (NAMI) website.

Website: Office of Minority Health

Description: The U.S. Department of Health and Human Services Office of Minority Health website provides statistics, news and treatment information.

Website: National Council on Aging

Description: The National Council on Aging promotes programs that help seniors cope with mental health issues like depression, anxiety, addiction and more.

Website: American Foundation for Suicide Prevention

Description: The American Foundation for Suicide Prevention (AFSP) raises awareness, funds scientific research and provides resources and aid to those affected by suicide.


Description: is a hub of government information about youth mental health issues, including substance use disorder, bullying and homelessness.

Self-Care Resources for Burnout

Mindfulness activities such as controlled breathing, meditation and guided imagery have been shown to help reduce stress. According to research mindfulness activities have several benefits for physical and mental health. Some of the strongest health benefits include: improving mood, reducing stress, helping cope with physical pain and improving brain functioning.

StressRemedy has a selection of free guided meditation exercises that you can try.

Below are a few audio guides that can help with practicing slowing down thoughts and reconnecting the mind and body:

Awareness of Breath

Giving and Receiving Compassion with Cassondra Graff

Short Seated Meditation with Allan Goldstein

Journaling has been shown to decrease blood pressure, ease symptoms of depression, and improve immune functioning. Research indicated that journaling reduces blood pressure, improves mood, and decreases absenteeism.

Article: Journaling: A Valuable Tool for Registered Nurses >

Article: The Benefits of Journaling >

Yoga can help reduce the feelings of stress, helping to release the body and mind from a state of “fight-or-flight”, and bringing it into a state of “rest-and-digest”, by engaging the parasympathetic nervous system (PNS).

Listening to or playing music is a great way to help manage burnout. Music is extremely powerful when it comes to stress-management and relaxation. It can aid in meditation, lower your heart rate and blood pressure, and helps decrease stress hormone levels.

Regular physical activity can improve quality of life and relieve stress, tension, anxiety, and depression. You may notice a “feel good” sensation immediately following your workout and also see an improvement in overall well-being over time as physical activity becomes a regular part of your life.

Article: Working Out to Relieve Stress >

Video: Increasing Your Productivity with Exercise >

Sleep is critical to a healthy mind and healthy body. Research has shown that people with burnout have significantly higher insomnia troubles, sleep fragmentation, and non-restorative sleep. In addition, burnout subjects have higher levels of anxiety and depression scores. Improving sleep doesn’t happen quickly, but there are some steps you can take to improve sleep hygiene that can get you on the road to a better night sleep.

Choosing healthy foods may help you to feel well and happy. A balanced wholesome diet may help to prevent and improve symptoms of depression and anxiety. A diet rich in processed foods with added salt, sugars and fats may lead to poor mental health and exacerbate symptoms of burnout.