NeuroFlow Overview

NeuroFlow is a healthcare technology company specializing in integrating behavioral health into all areas of medicine. The platform facilitates patient engagement, providing tracking tools and resources that encourage mental wellness. It works to establish a continuous feedback loop between healthcare providers and patients, thus making healthcare more data-driven, timely, and patient-centered. One of the key strengths is its adaptability to various healthcare settings, be it individual psychology practices or large, integrated health systems.


Use Cases

  1. Measurement-Based Care in Therapy

Objective: To enhance therapeutic outcomes through real-time data collection.

Functionality: Integrates with EHR systems like athenahealth and Epic for seamless data flow.

Benefit: Allows therapists to adjust treatment plans promptly based on data rather than intuition or delayed reports.


  1. Psychiatric Collaborative Care Model (CoCM)

Objective: To facilitate comprehensive care by integrating behavioral health services into primary care settings.

Functionality: Supports billable CPT codes associated with Behavioral Health Integration like 99484, 99492-94, G0323, etc.

Benefit: Offers a multi-disciplinary approach involving primary care providers, behavioral health care managers, and psychiatric consultants to improve patient outcomes.


  1. Risk Stratification in Large Health Systems and Payers

Objective: To identify high-risk patients requiring immediate intervention.

Functionality: Utilizes advanced analytics and integrates with existing databases. Allows for ingestion of large dataset, including claims, EHR data (encounter data), and other information in conjunction with real-time patient-reported outcomes to accurately identify the right programs, level of care, and interventions to action on. 

Benefit: Allows large health systems to allocate resources more efficiently, thereby reducing costs and improving care.


  1. Care Management

Objective: To offer care beyond the clinical setting.

Functionality: Care coordinators can track patient progress, set reminders, and offer resources through the platform.

Benefit: Ensures that care is continuous, reducing the risk of relapse or complications.


  1. Integrated Care Models

Objective: To offer a seamless patient experience by integrating mental and physical health services. This can include the PCBH and population-based behavioral health models. 

Functionality: Facilitates the co-management of patients by different specialists through a unified platform.

Benefit: Enhances the quality of care by ensuring that all providers are aware of all aspects of a patient’s health.


  1. Population Health 

Objective: Support the mental and physical wellness and health promotion in a large population through risk stratification – including external data sources to ensure the right level of resources are provided to individuals at the right time. 

Functionality: Award winning (VA Mission Daybreak) suicide prevention platform, care management functionality, social and other needs, localized or organization specific resources 

Benefit: Improved proactive care to reduce unnecessary utilization and improve individual health outcomes. 


Technical Capabilities

EHR Integration: Currently integrated with athenahealth, Epic, and more.

Reporting Features: Designed for providers to collect and report key metrics effectively.

Compliance: Strictly adheres to healthcare regulations and data privacy laws.

Scalability: Built to scale from small practices to large healthcare systems.


Additional Offerings

Behavioral Health Lab (BHL) and BHL Touch, used in more than 140 VAMCs. Interoperable with MHS Genesis for the DoD and VA. 


Interoperability Standards Compliance: Mention how NeuroFlow is compliant with healthcare interoperability standards like HL7 and FHIR, which can facilitate seamless data exchange with other systems, ensuring that integration is smooth and low-risk.


Customization Capabilities: Emphasize that NeuroFlow can be customized to suit the specific needs of health payers—whether it’s adjusting risk models, tailoring patient engagement strategies, or configuring data dashboards.


Telehealth Integration: Explain that NeuroFlow can be integrated with telehealth solutions to offer a more complete, end-to-end patient engagement and treatment platform, ideal for the current and post-pandemic healthcare landscape.


Multi-Language Support: NeuroFlow’s multi-language capabilities can significantly broaden patient reach and improve patient experience, which is particularly relevant for payers serving diverse populations.


ROI Analytics: The platform offers Return On Investment (ROI) analytics that quantify the financial benefits of using NeuroFlow, a powerful argument for any proposal.


Secure Data Encryption: Stress that NeuroFlow is compliant with stringent security standards, including HIPAA, to safeguard sensitive patient data, which can be a key decision factor for many organizations. SOC2 and HITRUST certified. On AWS FedRamp compliant servers. Data is encrypted in transit and at rest. Working toward FedRamp certification through a federal agency currently. 


Clinical Trial Evidence: See for most up to date peer reviewed literature 


Funding and Research

NeuroFlow has been backed by robust funding and has received grants, including from the National Science Foundation and Department of Defense, to validate its methods through research. This ensures that the platform is not just technologically advanced but also clinically validated.


Future Plans

Expansion: Aiming to integrate with more EHR systems to increase adaptability.

Data Analysis: Plans to incorporate machine learning algorithms for better risk stratification and predictive analysis.


Technology Platform

NeuroFlow serves as a technology bridge that connects people, processes, and data to enhance behavioral health care. It is built to integrate seamlessly into various healthcare settings, whether they are health systems, payers, employers, or government organizations. It currently has over 16 million users and is deployed across 3,500+ organizations.


Data Analytics


Comprehensive Data Integration: NeuroFlow’s data analytics features integrate data from EHRs, claims, pharmacies, and other disparate sources to construct a comprehensive view of each patient.


Machine Learning and AI: Advanced machine learning algorithms and artificial intelligence are employed to analyze this data. These technologies identify patients at risk or in need of specialized care. They also contribute to creating risk profiles and stratifying populations for targeted outreach and intervention.


Risk Stratification and Profiles: Risk stratification is a crucial feature. NeuroFlow employs its data analytics capabilities to risk-stratify populations, which further informs programs and identifies cost-saving opportunities.


Reporting and Analytics: NeuroFlow has robust reporting features that can collect and report key metrics. This feature ensures that healthcare organizations can track the metrics necessary for their particular care models and programs.


Care Team Enablement


Workflow Integration: One of NeuroFlow’s strong suits is its seamless integration into clinicians’ workflows. It’s compatible with most EHR systems and has current integrations with systems like athenahealth and Epic.


Clinical Decision Support and Care Pathways: The platform offers clinical decision support by providing evidence-based care pathways. These pathways are designed to guide and standardize care delivery, ensuring that care is consistent and in line with the latest evidence.


Billable Services: 99484: General Behavioral Health Integration Care Management, 99492-99494: Codes related to Psychiatric Collaborative Care Models (CoCM), 96127: Brief emotional/behavioral assessment, G0323, among others


Resource Allocation: The platform can surface alerts and create priority lists. This feature enables care teams to allocate their resources more efficiently and ensures that high-risk patients are attended to promptly.


Patient Engagement & Monitoring


Multi-channel Outreach: NeuroFlow uses a multi-channel outreach approach that includes emails, texts, and app notifications. These channels are employed to encourage the adoption and continued use of self-reporting tools.


Configurable Assessments and Journeys: One of the platform’s capabilities is to offer configurable assessments and journeys to collect meaningful data from patients in between their regular healthcare visits.


Personalized Interventions: Data collected from these assessments is used to deliver personalized and relevant educational resources, therapies, and other interventions.


Real-time Risk Identification: NeuroFlow identifies patients at risk in real-time based on self-reported data. It can then guide these patients towards appropriate levels of care, including crisis support when necessary.


Data Analytics


Comprehensive Data Integration: NeuroFlow offers a unified view of the patient by aggregating data from multiple sources including EHRs, pharmacies, and even claims data. This 360-degree view is critical for understanding the full context of a patient’s health.


Machine Learning and AI: These technologies are used to process and analyze the integrated data, enabling real-time insights. They power the risk profiles and population stratification, allowing for more targeted interventions.


Risk Stratification and Profiles: By analyzing a variety of data points, NeuroFlow can identify high-risk patients who require immediate intervention, as well as predict future at-risk populations. This proactive approach can yield significant cost savings for healthcare providers.


Reporting and Analytics: Customizable reporting features mean that healthcare providers are not bound by one-size-fits-all metrics. They can track KPIs that are specifically relevant to their models of care.


Care Team Enablement

Workflow Integration: NeuroFlow’s compatibility with various EHR systems like athenahealth and Epic ensures that clinicians can work within their existing workflows, reducing friction and training requirements.


Clinical Decision Support and Care Pathways: NeuroFlow doesn’t just provide data; it offers actionable insights through evidence-based care pathways that help to standardize the care process across various clinicians and sites.


Billable Services: Unlike many platforms, NeuroFlow supports the billing codes specifically associated with behavioral health integration, but it currently doesn’t support Chronic Care Management (CCM).


Resource Allocation: Smart alerts and priority lists mean that clinicians can immediately identify and act upon high-risk cases, thus enabling better resource allocation.


Data-Driven Decisions


Comprehensive Data Integration: NeuroFlow’s ability to integrate data from EHRs, pharmacies, and even claims offers an unprecedented view into patient health. This is particularly crucial for payers who need to analyze cost metrics against health outcomes.


Machine Learning and AI: Utilizing advanced algorithms, NeuroFlow offers real-time analytics that can predict patient risk profiles and stratify populations. This predictive analytics capability is invaluable for payers to forecast costs and allocate resources more effectively.


Reporting and Analytics: Customizable KPIs ensure that you can measure what matters to you, whether it’s reducing ER visits or increasing the effectiveness of mental health interventions. This feature allows payers to directly correlate expenditure with outcomes, laying the foundation for a robust value-based care model.


Enhanced Care Coordination


Workflow Integration: NeuroFlow’s seamless integration with popular EHR systems means reduced administrative burden. Fewer man-hours spent on data entry and coordination equates to cost savings, thus improving the ROI.


Clinical Decision Support: Standardized care pathways ensure consistency in treatment, which is key to reducing variances in care quality. When providers follow evidence-based practices, outcomes improve, indirectly leading to reduced costs associated with complications or readmissions.


Patient-Centric Approach


Multi-Channel Outreach: Engaging patients via texts, emails, and app notifications leads to better compliance and ongoing self-management. This proactive involvement results in fewer acute episodes, thereby lowering the costs associated with high-level interventions or hospital admissions.


Personalized Interventions: Tailored care plans mean that interventions are more likely to succeed because they cater to the individual needs of the patients. Over time, this approach minimizes the usage of unnecessary services and medications, thereby saving costs.


Financial Considerations


Resource Allocation: With the smart alert and priority list system, resources are allocated where they are most needed. For a payer, this translates into the optimal use of network resources, increasing overall system efficiency and cost-effectiveness.


Our data-driven approach goes beyond theoretical value to show tangible outcomes. By integrating real-time analytics, predictive modeling, and advanced risk stratification, NeuroFlow delivers actionable insights that have a measurable impact on patient outcomes and healthcare costs. Furthermore, by supporting a variety of behavioral health billable codes, we have created pathways for sustainable revenue streams, which allows for not just cost savings but also potential for revenue generation.


Therefore, the integration of NeuroFlow is not merely a technological investment but a mission-critical strategy that aligns perfectly with the quadruple aims. It is a win-win situation where better patient outcomes meet cost-effectiveness and operational efficiency, substantiated by compelling data and proven success stories. By partnering with NeuroFlow, health payers are not only investing in a platform but in a comprehensive solution that offers a more sustainable, effective, and value-driven approach to healthcare.


Advanced Data Analytics for Personalized Care

NeuroFlow employs machine learning algorithms and artificial intelligence to process and analyze integrated data. These algorithms sift through disparate data sources, including Electronic Health Records (EHRs), pharmacy records, and insurance claims, to construct a comprehensive view of each patient. By applying machine learning models to this data, the platform can identify patterns and trends that may not be immediately obvious to healthcare providers. This enables real-time risk profiling and stratification, which are crucial for targeted interventions and resource allocation.

Dynamic Risk Stratification

The platform’s analytics engine uses a combination of static and dynamic variables for risk stratification. Static variables might include historical medical records, while dynamic variables could encompass real-time patient-reported outcomes and biometric data. This multi-dimensional approach ensures a more accurate and timely risk profile. The risk stratification model is continuously updated with new data, allowing healthcare providers to make informed decisions promptly.

Comprehensive Reporting Features

NeuroFlow’s reporting capabilities are designed to be highly customizable. Healthcare providers can define their own key performance indicators (KPIs) and metrics, which are then populated in real-time on the platform’s dashboard. This level of customization is made possible through advanced data analytics algorithms that can process large datasets quickly and efficiently, providing actionable insights that are directly aligned with the healthcare provider’s specific care models and programs.

Clinical Decision Support

NeuroFlow’s analytics engine also powers its clinical decision support system. By analyzing a patient’s comprehensive data profile, the platform can recommend evidence-based care pathways. These recommendations are generated through machine learning models trained on a vast dataset of clinical outcomes, ensuring that they are both current and empirically validated. This feature standardizes the care process across various clinicians and sites, reducing variances and improving outcomes.

Financial Impact

The platform’s analytics capabilities extend to financial metrics, offering a Return On Investment (ROI) analytics feature that quantifies the financial benefits of using NeuroFlow. By integrating real-time analytics and predictive modeling, the platform can forecast healthcare costs based on current patient risk profiles. This enables healthcare providers to allocate resources more effectively, thereby optimizing both patient outcomes and operational costs.

By leveraging these advanced data analytics and risk stratification capabilities, NeuroFlow provides healthcare providers with the tools they need to make data-driven decisions. This results in more effective and efficient healthcare delivery, fulfilling the quadruple aims of enhancing patient experience, improving population health, reducing costs, and improving the work-life of healthcare providers.


For the Chief Medical Officer (CMO)

  1. Updating Clinical Guidelines and Algorithms: NeuroFlow continuously updates its clinical guidelines and algorithms in response to new research. This ensures that the platform remains aligned with the latest evidence-based practices, thereby maintaining its clinical efficacy.
  2. Data Privacy and Security Measures: NeuroFlow is HIPAA compliant, SOC 2, and HITRUST certified. These certifications demonstrate our commitment to safeguarding sensitive patient data, ensuring that it is handled with the highest level of security and confidentiality.
  3. Case Studies on EHR Integration: We have a range of case studies available that demonstrate successful EHR integration across diverse healthcare settings. These can be accessed here.

For the Chief Financial Officer (CFO)

  1. Return on Investment (ROI): NeuroFlow’s ROI analytics indicate that organizations can expect to break even in years 1 or 2 through the use of fee-for-service billing. Downstream cost-savings become more apparent in years 2-3, providing a tangible financial benefit in real terms.
  2. Scalability and Cost: While it’s true that utilization may increase with the scaling of the platform, NeuroFlow is designed to enhance efficiency. Our tools assist with risk stratification to prioritize patients most in need, ensuring that the right level of care and interventions are provided. Additionally, digital interventions are available for populations that are waiting for care or that have mild conditions, thereby optimizing resource allocation.
  3. Revenue Streams: NeuroFlow supports various behavioral health billable codes, which can translate into sustainable revenue streams. The platform’s ability to facilitate billable services like General Behavioral Health Integration Care Management (99484) and Psychiatric Collaborative Care Models (99492-99494) allows healthcare providers to generate revenue while delivering integrated, value-based care. This dual capability not only offsets the costs of implementation but also contributes to long-term financial sustainability.

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